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Posted: Mon Jan 20, 2014 12:23 pm
by Malcolm
Dayum.
OfficeMax is getting much-deserved criticism after Mike Seay, a suburban Chicago resident, received a solicitation letter from the company, addressed to him and to "Daughter Killed in Car Crash." Indeed, Seay lost his daughter in a car accident about a year ago.

Posted: Mon Jan 20, 2014 12:57 pm
by Leisher
Easy to see how it happened, but their response is not as easy to comprehend.

Whatever happened to "We fucked up. Our bad. We are sorry. What can we do to resolve the issue?"